I’ve been working with a few awesome agency leaders and their equally awesome teams in the last few weeks and one common theme has been a recurring inconsistency in the performance of some team members.
For some leaders, the default position is to instantly blame the team member for making mistakes or simply not delivering.
That can’t be right. We lead, we manage and that means it’s down to us to carry the ultimate responsibility for performance and outcomes – good and bad.
We’re the people who create the culture, the processes and the environment within our businesses. That means we have to take total ownership of any gaps or flaws that enable poor performance to occur.
